News & Insights

24 June 2026Compliance training that drives adoption, not just attendance

Learn how effective compliance training enhances understanding by integrating compliance into everyday showroom interactions.

17 June 2026Consumer Credit Act reform: A major shift for UK consumer credit regulation

Proposed reforms to the Consumer Credit Act signal a significant shift in UK consumer credit regulation, emphasizing good customer outcomes and flexible governance.

10 June 2026Focus on consumer understanding

Explore the FCA's insights on enhancing consumer understanding, focusing on good practices and areas for improvement.

11 May 2026FCA launches review of claims management market

The FCA is reviewing the claims management market due to consumer protection concerns, addressing misleading practices and ensuring fair outcomes.

9 April 2026Consumer Finance Regulatory Priorities Report

The FCA has published a series of Regulatory Priorities Reports across the various financial services sectors — learn more about their top three priorities for supporting consumers.

18 March 2026HMT consultation on the Appointed Representatives Regime

HMT has published its consultation on the AR Regime, which ITC is responding to. Learn more about the three main points.

10 February 2026Enforcement investigation into CMC's

An Open Investigation is underway into CMC, The Claims Protection Agency. Learn more the FCA's concerns about financial promotions.

12 January 2026Complaints reporting

The FCA has issued a Policy Statement entitled “Improving the Complaints Reporting Process” with changes to the complaints returns submitted by firms. These rules are effective from 1 January 2027, and ITC will be using 2026 to prepare for the changes and testing prototypes of the forms to be issued by the FCA.

4 December 2025Dealer fraud alert

Stay alert to a scam targeting the motor trade and dealers.

4 November 2025Motor finance redress scheme consultation

The FCA are examining the Motor Finance Redress Scheme.